RSA Conference (RSAC) has come and gone, and hopefully the email flow has finally stopped. As usual, the conference and its associated 300 or so emails shows what the best and worst PR practices are. This time I asked Sam if I could share with you my analysis of these inquiries, in the hope that we (we being the trade press) can work better with you.
SWMS subscriber Amanda Orr writes:
Thank you for bringing this topic to the light in Media Survey, Sam, as it’s been on my professional mind for quite some time. Anecdotally, about three quarters of my clients over the past two to three years have had “social good” corporate missions.
I’ve previously written about managing difficult clients and maintaining profitability – two daily challenges in the life of PR leadership. While these are critical to your everyday role, there’s another key factor that will help or hurt you while juggling the work: your team.
It’s time to address the big bad B word: Budget. Oh, and that O word, too: Overservice. Budgets are one of the most important aspects of any client/agency relationship: they help set the basis for the scope, and without the dollars, an agency can’t operate.
SWMS contributing editor Lindsay Ciulla writes: Welcome to a new series focused on agency management concerns. Each month we’ll share a new post dedicated to issues and concerns that senior staff deal with on a regular basis.
So, you pre-briefed a group of reporters on an upcoming announcement, with the expectation that they’re going to post a story shortly after your embargo lifts. You and the client worked closely together to make sure the reporter had all assets they’d need for a story.
“This week I’ve had a record number of people tell me they cannot talk to me because their PR department has blackballed me for no clear reason,” Chrissy Farr Tweeted on Apr. 6. “So glad you opened this door,” Tweeted CNBC editorial director Matt Rosoff the next day. “Every week I am stunned anew by how some PRs assume our business works, vs how it actually works.”
I’d love to say that every single time I’ve worked on a major announcement or campaign, things went perfectly – but that’s unfortunately not exactly how things go in PR. One of the most crushing let-downs is when an exclusive falls through. How do you react? What do you tell your client?
Occasionally a client may ask, “What’s the big picture in B2B tech editorial?” If you’re lucky, that is. Usually they’re waiting for your deliverables. But every now and then it helps the client-agency relationship to go have the proverbial beer and discuss what’s happening in B2B edit, in the seams where it’s hard to notice.
If you’ve worked less than five years in tech PR, you might not remember Jason Kincaid. The East Bay native was 22 when he walked into founder Michael Arrington’s TechCrunch and onto the tech world stage. Four years later, in 2012, Jason walked away.
Thank you Archetype, AxiCom, DBT Communications, fama PR, Hill+Knowlton Strategies and Look Left Marketing for renewing your SWMS subscription — we also welcome Coupa as our newest subscriber!
In our Nov. 30 emailer we stated that Mike Vizard had quit writing in order to oversee Digital CXO. Mike continues to write for Techstrong titles Devops.com and Container Journal, but did quit freelancing for VentureBeat and all other non-Techstrong titles.